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What Makes Customers Stay?
What Makes Customers Stay?
After 20 Years Transforming Customer Experience, I'd Love to Help Transform Yours
Let's work together to turn your CX challenges into competitive advantages. I bring award-winning frameworks for AI implementation, operational excellence, and strategic transformation through hands-on partnership that builds lasting capabilities.
What We Deliver
What We Deliver
Harness the power of AI to transform your customer support and success teams
Is your customer feedback reaching your product and engineering teams? We’ll help you align your teams, technology, and workflows to turn feedback into meaningful action that drives growth
Part-time CX leadership for startups and high-growth companies, driving customer experience strategy and scalable success
Expert resume reviews and career guidance to help you pivot, optimize, and stand out; offered with free pro-bono support
Founder & Change Maker
Founder & Change Maker
Hi, I’m Susan Priti, from The Moxie Lab.
With over 20+ years of experience leading customer experience transformations for global companies across SaaS, retail, and tech, I partner with businesses to put people first and achieve measurable results.
I specialize in strategic customer experience consulting, BPO partner evaluation, and fractional leadership for startups and AI-driven companies. Combining deep operational expertise with innovative AI-driven strategies, I help organizations unlock growth, optimize revenue, and build resilient customer relationships.
At the core of everything I do is a simple philosophy: Customer first, always.
Our Process
Our Process
Stop losing customers to preventable frustrations. Turn your customer experience challenges into competitive advantages with our proven transformation methodology.
Our comprehensive transformation approach begins with deep discovery to understand your unique operational challenges and customer pain points. We then conduct thorough gap analysis, benchmarking your performance against industry standards to identify critical improvement opportunities.
Next, we evaluate your technology stack and tools to uncover optimization strategies that enhance both agent productivity and customer satisfaction. Our strategic recommendations provide you with a prioritized roadmap that addresses root causes while delivering measurable business impact.
Finally, we guide implementation and monitor results to ensure your improvements create lasting transformation that drives customer loyalty and revenue growth.
Are you ready to discover the untapped potential in your customer facing teams and create experiences that drive loyalty and revenue growth?
The Moxie Lab
533 Airport Blvd, Suite 416
Burlingame, CA 94010
📞+1 (415) 371-9154
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